Terms of service

Terms & Conditions
Effective Date: June 18, 2025

Welcome to ShopTrueLight.com (the "Website"), operated by TrueLight Inc. ("Company," "we," "us," or "our"). These Terms & Conditions ("Agreement") govern your use of the Website, purchase of products, and related services. By accessing or shopping on the Website, you agree to these terms. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms
By using the Website, you agree to these Terms and our Privacy Policy. We reserve the right to amend or update these terms at any time. Continued use after changes indicates acceptance.

2. Eligibility
You must be at least 18 years old and legally capable of forming a binding contract to shop on this Website.

3. Product Listings & Pricing
We strive for accuracy in our product listings, prices, and descriptions, but we do not guarantee they are error-free. We reserve the right to correct mistakes or update details at any time.

4. Purchasing & Payment
Placing an order is an offer. We may accept or refuse your order at our discretion. Payment is processed via third-party providers; we do not store credit card data. You agree to provide valid payment information and authorize charges.

All times referenced on ShopTrueLight.com are based on Pacific Time (PT).

Order Cutoff Time: Orders placed after 2:00 PM PT may be processed the following business day.

5. Shipping & Risk of Loss

  • Shipping Rates: Low, flat-rate shipping and handling are specified at checkout.

  • Shipping Estimates: Provided in good faith but not guaranteed.

  • Risk of Loss: You bear title and risk once products leave our facilities.

  • Damages/Loss: Please notify us within 30 days of purchase if order is missing or damaged.

For full details, see our Shipping Policy.

6. Returns, Exchanges & Defective Products

  • 30-Day Defect Returns: If a product is defective upon receipt, email Support@ShopTrueLight.com within 30 days to request a replacement or credit. Returns are subject to inspection.

  • General Returns: Contact us first for return instructions. You are responsible for return shipping; items must arrive in good condition for a refund or credit. Sale items and certain accessories may be non-refundable.

  • Repeated non-delivery claims may result in account cancellation.

See our Refund & Return Policy for more information.

7. Taxes & Import Duties
Purchasers are responsible for all applicable sales taxes, duties, and fees. International buyers may be charged additional amounts by carriers pre-delivery.

8. International Orders
The Website ships globally. You are responsible for complying with your local laws and paying any customs fees or import duties not included at checkout. Taxes and duties are customer’s responsibility.

9. User Conduct
You agree not to:

  • Use the Website unlawfully

  • Interfere with Service operation

  • Upload harmful content

  • Violate others’ rights

10. Intellectual Property
All content (text, images, trademarks, etc.) on the Website is owned by Company or licensors. No content may be used without written permission.

11. Disclaimers & Limitation of Liability

  • Products and the Website are provided "as is," without implied warranties of fitness or merchantability.

  • We are not liable for indirect or consequential damages.

  • Maximum liability is limited to the purchase price of the product in question.

12. Indemnification
You agree to indemnify Company from any claims, losses, damages, or expenses arising from your use of the Website or breach of this Agreement.

13. Third-Party Links
We may link to third-party sites for convenience. We are not responsible for their content, policies, or practices.

14. Privacy Policy
Your privacy matters. Please review our Privacy Policy to understand how we collect and use your data.

15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Washington. Disputes will be resolved via binding arbitration under AAA rules, in King County, WA.

16. Severability
If any part of this Agreement is invalid or unenforceable, the rest remains in full effect.

17. Changes to Terms
We may update these Terms at any time. The current version will be posted here with the effective date. Continued use implies acceptance.

18. Contact Us
For questions or concerns, contact:

TrueLight Inc.
21238 68th Avenue South
Kent, WA 98032, United States
Email: Support@ShopTrueLight.com

Mobile Terms of Service

TrueLight
Last updated: Oct. 29, 2026

The TrueLight mobile message service (the "Service") is operated by TrueLight (“TrueLight”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to TrueLight’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TrueLight through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TrueLight. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (833) 510-3857 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TrueLight mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1 (833) 510-3857 or email Support@ShopTrueLight.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.